Returns & Exchanges

At GB.ouozzzshop, we want you to be completely satisfied with your fashion purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for return to receive a Return Authorization and the correct warehouse address.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached; items must be unworn, unwashed, and in their original condition to be eligible for a refund.

• 3.
  Ship the Item

  Affix the provided shipping label or use a tracked courier service to send the package back to our processing center, ensuring you keep a copy of your tracking number.

• 4.
  Receive Your Refund

  Once our quality control team inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.