Frequently Asked Questions
Everything you need to know about your GB.ouozzzshop experience.
How long does shipping take?
Standard shipping typically takes 7-12 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please contact our support team to initiate a return request.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our chart, as sizing can vary between different collections.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I change or cancel my order?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters our processing phase and cannot be altered.
Are your materials ethically sourced?
Yes, GB.ouozzzshop is committed to sustainable fashion. We work closely with certified suppliers to ensure all materials meet high ethical and environmental standards.